Horizon Magna Motor Group is looking for a Trainee Service Advisor to join our team at Magna Mazda Dorchester.
This is an excellent opportunity for someone with previous customer service experience who is keen to learn and develop within the motor trade. You don't need previous dealership experience, as full training and ongoing support will be provided. What matters most is your attitude, communication skills and enthusiasm to learn.
About Us
The Horizon Magna Group is a privately owned motor retail business established in Poole in 1971. We proudly represent Honda, Mazda, Nissan, Mitsubishi and Changan across 12 dealerships located in Dorset, Hampshire, Somerset, and Wiltshire.
The Role
As a Trainee Service Advisor, you will play an important role in the day-to-day running of our aftersales department, acting as a key point of contact for customers bringing their vehicles in for servicing and repairs.
Working closely with our Service Manager and workshop technicians, you will learn how to manage the customer journey from the initial booking through to vehicle collection, ensuring customers receive a friendly, professional and helpful service throughout.
This is a hands-on customer-facing role within a dealership environment, combining customer service, administration and an interest in the technical side of vehicle servicing and repairs.
Full training will be provided to help you develop the knowledge and confidence needed to become a successful Service Advisor.
Key Responsibilities
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Welcoming customers and dealing with service and repair enquiries both face to face and over the telephone
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Arranging service, maintenance and repair bookings
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Learning to understand customer requirements and communicate these clearly to the workshop team
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Keeping customers updated on the progress of their vehicles and advising them of any additional work required
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Preparing accurate job cards and maintaining customer and vehicle records on our Dealer Management System
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Supporting the presentation and sale of service plans, warranties and additional aftersales products
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Explaining completed work and associated costs to customers
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Handling customer queries professionally and helping to resolve any concerns
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Building positive relationships with customers and encouraging repeat business
Key Candidate Requirements
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Previous experience in a customer-facing or customer service role
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A friendly, confident and professional approach
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Good communication skills and the ability to build rapport with customers
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Strong organisational skills and attention to detail
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A genuine interest in cars and the automotive industry
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A willingness to learn, take on new challenges and develop new skills
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A positive attitude and the ability to work as part of a small, supportive team
Previous motor trade or dealership experience would be an advantage, but is not essential. We are happy to consider candidates from other customer service backgrounds who have the right attitude and a genuine desire to learn.
Salary & Benefits
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Competitive basic salary with uncapped personal commission and departmental bonus scheme
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30 days annual leave (including bank holidays)
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Company pension scheme
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Discounted servicing, MOTs, and repairs
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Preferential purchase plans on new and used vehicles
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Access to BEN – Our Employee Assistance Programme
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Full training and ongoing support
Working Hours
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Monday – Friday: 08:00 – 18:00 (1-hour unpaid break)
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Saturday: 08:00 – 12:30 (on a rota basis 1 in 4)
This is a unique opportunity to join a well-established, trusted dealer group while building your career with a modern automotive brand from day one.
If you’re ambitious, customer-focused and ready to take the first step into a rewarding automotive career, we’d love to hear from you.
Magna Mazda Dorchester – part of the Horizon Magna Motor Group