This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering outstanding customer service and thrives in a busy dealership environment. As the first point of contact for our customers and visitors, you will play a key role in creating a welcoming and professional first impression, ensuring every customer receives a warm greeting and a positive experience from the moment they arrive or call us.
About Us
Horizon Magna Motor Group is a well-established, privately owned motor retail business founded in Poole in 1971. Representing Changan, Honda, Mazda, Mitsubishi and Nissan across 12 dealerships throughout Dorset, Hampshire, Somerset and Wiltshire, we continue to invest in our people, our customer experience, and the future growth of our business.
The Role
As a receptionist, you will be the first point of contact for customers, visitors and callers, providing a professional, efficient and friendly reception service.
You will be responsible for welcoming visitors, managing incoming telephone calls, directing enquiries to the appropriate colleagues and ensuring our showroom and customer waiting areas are maintained to a high standard. You will also provide general administrative support, helping to ensure the dealership runs smoothly and that every customer receives a positive and professional experience.
Key Responsibilities
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Welcome customers and visitors in a friendly, professional and courteous manner
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Manage incoming telephone calls efficiently, directing enquiries to the appropriate team members
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Understand customer queries and assist in resolving them or ensure they are passed to the right colleague
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Monitor incoming calls and help ensure messages are passed on and callbacks are completed where necessary
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Ensure customers waiting for colleagues are comfortable and kept informed as appropriate
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Maintain a clean, tidy and welcoming reception, showroom and customer waiting area
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Monitor and replenish refreshments, ensuring supplies are maintained and reordered when required
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Assist with general office administration, including ordering stationery and other office supplies
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Communicate effectively with colleagues across the dealership to support the smooth running of daily operations
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Represent the dealership positively at all times, helping to deliver an excellent customer experience
What we’re looking for
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At least one year's previous reception and telephone-handling experience within the motor industry preferred
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Excellent customer service and communication skills, both face-to-face and over the telephone
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A friendly, approachable and professional manner
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Strong organisational skills and the ability to manage competing priorities
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A proactive approach, with the confidence to use your initiative and resolve routine queries
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Good attention to detail and the ability to pass on accurate messages and information
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A positive attitude, with a willingness to support colleagues and work as part of a team
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A professional appearance and the ability to remain calm and courteous in a busy environment
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A genuine commitment to creating a welcoming and positive experience for every customer
What we offer
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30 days' annual leave, including bank holidays, pro rata for part time
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Company pension scheme
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Employee Assistance Programme (BEN)
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Staff discounts on servicing, repairs and vehicle purchases
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A supportive team culture within a growing and ambitious motor group
Working Hours
This is a part-time position working an alternating two-week rota, averaging 20 hours per week.
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Week 1: Monday, Tuesday and Wednesday, 08:00–16:30, with a 30-minute unpaid break each day (24 paid hours).
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Week 2: Monday and Tuesday, 08:00–16:30, with a 30-minute unpaid break each day (16 paid hours).
Other Information:
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Location: Magna Mazda Poole, 2-10 Haven Rd, Canford Cliffs, Poole BH13 7LP
If you are looking for a fresh challenge with a fast-growing business don’t delay - apply today.
MAGNA MAZDA POOLE - part of the HORIZON MAGNA MOTOR GROUP