We are currently seeking an experienced, motivated, professional and customer-focused Aftersales Advisor to join our friendly aftersales team at Magna Mazda, Poole.
This is an excellent opportunity for someone who thrives in a busy dealership environment and wants to play a key role in developing and growing a high-performing aftersales department. We are looking for someone confident, organised and commercially aware, a person who can build strong customer relationships, maximise service opportunities and deliver an exceptional customer experience from start to finish.
About Us
Horizon Magna Motor Group is a well-established, privately owned motor retail business founded in Poole in 1971. Representing Changan, Honda, Mazda, Mitsubishi and Nissan across 12 dealerships throughout Dorset, Hampshire, Somerset and Wiltshire, we continue to invest in our people, our customer experience, and the future growth of our business.
The Role
As an Aftersales Advisor, you will be the first point of contact for our service customers, ensuring every customer receives a professional, efficient and friendly experience throughout their journey with us.
You will work closely with our workshop team to coordinate vehicle servicing and repairs, manage customer expectations, and identify opportunities to maximise aftersales performance and customer retention.
Key Responsibilities
-
Deliver exceptional customer service both face-to-face and over the phone
-
Manage service and repair bookings efficiently and professionally
-
Accurately maintain customer and vehicle records within the Dealer Management System
-
Liaise with technicians to ensure smooth daily operations
-
Work closely with the Parts Department to ensure accurate parts identification, ordering and availability, supporting efficient workshop operations and delivering vehicles back to customers on time
-
Keep customers updated on vehicle progress and additional work requirements
-
Promote additional aftersales products and services where appropriate
-
Help drive customer retention, service sales and departmental performance
-
Ensure all administration, invoicing and warranty documentation is completed accurately
What we’re looking for
-
Previous experience within an automotive aftersales/service advisor role is highly desirable
-
Strong communication and relationship-building skills
-
A professional and confident approach with customers
-
Ability to work effectively under pressure in a busy dealership environment
-
Good organisational and administrative skills with strong attention to detail
-
A positive attitude and genuine team-player mentality
-
Commercial awareness with the ability to identify sales opportunities
-
A full valid driving licence is essential for this role, as at times you may be required to move customer vehicles (both manual and automatic) around site
What we offer
-
Competitive salary based on experience
-
Uncapped personal commission plus departmental bonus scheme
-
30 days annual leave including bank holidays
-
Manufacturer training and ongoing career development
-
Company pension scheme
-
Employee Assistance Programme (BEN)
-
Staff discounts on servicing, repairs and vehicle purchases
-
Supportive team culture within a growing and ambitious motor group
Other Information:
-
Monday - Friday 08:00 - 18:00, Saturday mornings 08:00 - 12:30 on a rotational basis
-
Location: Magna Mazda Poole, 2-10 Haven Rd, Canford Cliffs, Poole BH13 7LP
If you are looking for a fresh challenge with a fast-growing business don’t delay - apply today.
MAGNA MAZDA POOLE - part of the HORIZON MAGNA MOTOR GROUP